The Deft Team
Deft Claims was formed in early 2018 from the mindset of creating a solution to the near gridlocked claims dispute resolution process in the aftermath of Hurricane Irma. Jeremiah and his team recognized that there is a more efficient way to handle complex claims. One which gives some leverage back to the carrier while at the same time fulfilling the carrier’s promise to those they insure as our mission reflects.
Founder | CEO | Executive General Adjuster
After stints in academia and general contracting, Jeremiah entered the claims handling arena during the chaotic 2005 hurricane season. He quickly found in claims handling a perfect match for his core skill set and enjoyed the freedom to excel independently. Having handled nearly 10,000 assignments across much of the property claims spectrum over his 16-year career as an independent field adjuster, his ambitions broadened in 2017 which led to his founding Deft Claims. By the end of 2018, Deft Consultants and Deft Tech were added to round out The Deft Group’s triumvirate.
Beyond his ownership role, Jeremiah continues to lead The Deft Group from the front. In addition to overseeing operations and administration, he personally handles the most complex of assignments in the capacity of Executive General Adjuster or Lead Consultant. With one eye always on the future, and alongside Deft’s ever-expanding team, Jeremiah embraces the role of a pioneer mapping a course to the next generation of claims handling.
Michael Dillon Boleware
Operations Director | Senior General Adjuster
Dillon started his insurance career in 2011 with Quick Cat Claims where he assisted the president and claims director with daily tasks such as adjuster relations, claim intake and roster management. He shortly thereafter, and with the help of his mentors, carved out his own place in the industry handling daily property and liability claims for several independent adjusting firms. In 2015 Dillon took on a position with York managing and training adjusters nationwide.
After nearly a decade of well-balanced industry experience, Dillon joined the Deft team in 2019 in the capacity of General Adjuster and with the ambition of becoming its Claims Director. He has since embraced the opportunity to be a key facilitator for the rapid growth of Deft and has solidified his position as the leader of its claims division. Dillon stands alongside our executive team as we innovate how commercial and high net worth claims are handled in an environment where adaptation and break-neck speed is paramount.
Commercial Account Manager | Executive General Adjuster
Parlaying his early career in construction including roles ranging from carpentry to project management, and with formal education in the engineering technology and construction management, Jeff began work in claims on the back end of Hurricanes Katrina and Wilma in 2006 before holding a full-time daily property/casualty adjuster position through 2017, and since shifting focus to exclusively handle complex and large commercial losses.
Having now handled thousands of claims, combined with his superior knowledge base on the construction side, Jeff serves as The Deft Group’s Executive General Adjuster for Western half Gulf South, Lead CAT Adjuster, Building Consultant, and Lead Estimator. He also recently took on a new role as a Commercial Account Manager. Jeff continues to lead Deft from the front towards their goal of being the first name in complex property claims handling in the Southeastern US
Operations Advisor | Senior General Adjuster
Darin began his professional career working with Apple’s iOS division and Intuit’s TurboTax division respectively. His strengths as a manager were quickly recognized by his seniors who in turn put him in charge of as many as 30 agents before the age of 23. His work on the Intuit account for Concentrix led to his taking on additional responsibilities as an instructor of as many as 30 recruits. Over the course of the following several years, Darin continued to develop serving as leader for Claremont Food’s production team, creating a new position for himself as a technical production lead, blending his strengths as a leader with his skills as a maintenance technician resulting in the doubling of the program’s production rates within his first week.
While pursuing a future in automotive management in 2017, Darin was presented an opportunity to handle property claims in the aftermath of Hurricane Irma. He made a very ambitious decision to pursue this opportunity which has served him well. Darin’s talents quickly showed during this first deployment catching the eye of several in our industry working with and around him in the field. In early 2018 after deployments associated with Hurricane Irma had concluded, Jeremiah reached out to Darin to discuss his interest in joining the Deft team as a technology advisor and field adjuster. This union has proved beneficial to both parties as Darin continues to make himself an indispensable resource for The Deft Group. He is truly a jack of all trades.
Executive Assistant | Field Adjuster | Imaging Specialist
Ren has spent much of his professional career in the audio engineering and service industries. In shifting, he began to migrate towards the insurance sector in early 2020. The background acquired in customer service management and media production left him with many prerequisites to quickly gain traction with multiple firms handling catastrophe claims in the field and opine over how the claims processes and systems could be improved through adaptation with modern technology.
Coming off his most recent field deployment in Texas during the 2021 freeze event, Ren joined The Deft Group on a full-time basis with the expectation that he would be involved in many facets of the organization drawing from his diverse professional experience. This relationship has proven the perfect outlet for Ren's skill set. Filling his role with versatility, he will continue to contribute to the growth of The Deft Group in the field and operations.
Technology Advisor | Senior Imaging Specialist
Dan started his career in Information Technology working for Xerox’s R&D Group in the mid-90s. From there, Dan transitioned into an I.T. consulting career working with many small and mid-sized businesses, several Fortune 500s, and the Department of Defense. After consulting for more than 10 years, Dan was hired as a Business Analyst for a Web 2.0 startup where he was able to use his background in I.T. to help take the administrative needs of this new company into technology solutions and processes.
In addition to his technological prowess, Dan turned his passion for photography and drones into a side business providing aerial imagery for local businesses and universities. This passion and past I.T. work led him to a position with The Deft Group where he currently serves as Senior Technology Advisor and Senior Imaging Specialist.
Dan holds an industry-recognized certification in Thermography and is commercially licensed by the FAA to fly our entire fleet of drones. Dan’s work experience is an enormous asset to The Deft Group as we strive to be on the cutting edge of technology to provide our clients with the best possible product, unrivaled by others in this industry.